Macdonald Botley Park Hotel & Spa

Very friendly and helpful staff, the bed was extremely comfortable (always a plus!!), the room was spotlessly clean and breakfast was really good (scrambled eggs made to order so they weren't like rubber!). Perhaps not as luxurious now as the hotel would like, but we stayed in a Premier Inn in Southampton a few weeks ago for a concert that was only £20 cheaper and was like Faulty Towers so I'll take the MacDonald Botley Park any day of the week!

Check in staff were superb. Very friendly and helpful. Room was big, comfortable, well equipped and clean. Dinner in restaurant was great, really tasty fish and chips. Good kids meal. Pool was nice and a bonus to our stay. Overall hotel was fabulous and we would stay again if in the area.

From the booking ,arrival ,reception area,waitress,waitors,spar was absolutely brilliant. Choe,jake debbie james Eva. I would like to name everyone but I cannot member the names of every person that I met. On the 24 we learned and I noticed that there was not enough staff and everyone in the resturant worked extremely hard to try and give everyone the best experience that they could despite the ciircumstances. My husband and I enjoyed our dinners. People were complaining and it was sad because they were trying there best. They worked as a team in the resturant that day The directors need to recognise what a wonderful team that they have. That is very dedicated to providing a brilliant service. These individuals need to be respected and given a pay rise for the hard work that they do

A little out of the way but easy to get to and beautiful grounds. Perfect place for a wedding reception. Bathroom was outdated but perfect. Loved the floor tiles. Bedroom could have been organised better, wouldn't take much to have everything in a more relevant, efficient place. Tea and coffee was awkward to use, having been put in a low cupboard. Selection of coffee could gave been better, would have liked a hot chocolate too. Biscuits good quality but should double the amount. And fridge, if you had stocked water and a couple of beers, I would have paid for them. Curtain was not hung properly, needs fixing. Spa not easy to find, poolside disappointing, could do with a makeover. Very welcoming staff and room was spotlessly clean.

The room was lovely and the bathroom! Both were spacious and the bed was extremely comfortable. The swimming pool was lovely and the staff were very polite, and happy to help.